FAQ - Questions fréquentes

What are the shipping times for your products ?

We take 2-4 days to process your order and then 2-3 weeks to deliver it to you.

Do you ship worldwide ?

Yes, absolutely. We ship worldwide.

Where do we ship your product from ?

Our offices are located in Neuchâtel, Switzerland. Our international warehouse is located in China.

Do you provide product tracking/tracing information ?

Yes, wait 3 days after your order and ask us via email at fixandcraft.website@gmail.com.

Some items are missing from my order, what happens ?

Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do ?

We are sorry to hear that. Simply send us a picture of the damaged item in question to the email address: fixandcraft.website@gmail.com and we will send you a similar replacement item as soon as possible.

Where are you located ?

We are located in Neuchâtel, Switzerland.

I still haven't received my order. What's taking so long ?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You can however track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at: fixandcraft.website@gmail.com.

Do you have a refund policy ?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the recourse is made within 30 days following the date of the order and that the product(s) concerned are not on sale. For more information, please read more about our refund policy refund policy link